Welcome to the FaridasPassions.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use this Website.

Terms and Conditions

We will treat all your Personal Information as confidential. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number and product selections.

Although you will input your credit card details when completing an order, we do not keep your credit card details on file. FaridasPassions.com uses PayPal for the completion of transactions. PayPal keeps your credit card information highly secured once you register with them. For further information about PayPal Terms and Conditions please click here.

We may also collect information about where you are on our website (i.e. what web pages you visit on our website). Any use of your personal information will help us serve you better. We will not release your Personal Information to any company for mailing or marketing purposes unless you give us permission.

You agree that you do not object to us contacting you for purposes regarding your order whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for any content or transaction you complete through those websites.

The products available on this website may be produced by FaridasPassions.com or bought by FaridasPassions.com from different fashion houses, retailers and manufacturers specifically selected for their rigorous standards and quality. Our products are carefully selected within mind your satisfaction.

Communication: You must make sure to add orders@faridaspassions.com & cs@faridaspassions.com to your address book or safe senders list to ensure future e-mail deliveries. If you do not add these e-mails your inbox may block us and you may risk not receiving Order Confirmations and other e-mails from us.

Payment and Postage

Your order (Price + Postage) must total  a minimum of £12.00 GBP (UNITED KINGDOM POUNDS or the equivalent to the currency you wish to pay with). This means your order total must be equal to or more than £12.00 GBP. If you have any questions please e-mail us.

In some cases, especially when purchasing a 'Passion Package', wholesale order or to complete payment for extra P&P costs - we may send you a Paypal 'Money Request' e-mail.

For information on how to pay by Money Transfer please go to our 'How to Order' page.

Postage and packaging (P&P):

While submitting an order from a foreign country make sure you select the appropriate country from the scrolling bar. Once you submit an order from a foreign country you will receive an e-mail in regards to the P&P if the P&P stated does not apply.

If their are any extra P&P costs to be paid we most likely can not send your package out until you pay the specified 'Extra P&P costs'. You have 7 days from the day you place your first payment to pay the extra P&P costs. In the case of eBay bidders you have 7 days from the day the auction closes. After 7 days we will still be waiting for you to complete the payment but we will give despatch priority to the next customer.

If you do not confirm your delivery address we may not be able to send your package.
In the case of eBay bidders you have 7 days from the day the auction closed.

If you are in a hurry to receive your package you should e-mail us before placing an order to know by when you would receive the package. We do our best to dispatch as soon as possible but please do not expect to receive your package by a certain day without getting confirmation from us first.

What happens if I am not at the delivery address?

The package must be ‘Signed For’ upon collection. If you are not at the delivery address at the time the package is delivered the delivery man will leave a note. Please follow the instructions on this note immediately in order to collect your package. However, the delivery man will also attempt to deliver the package more than once. The delivery company may also attempt to contact you via phone. It is for this reason that we ask for your correct contact phone number(s) when completing payment.

If you do not pick up the package then the package returns to us. If the package returns to us we can usually send the package out again only if you pay the postage costs again. This amount does not correspond to the initial postage you have paid. This amount will start at £13.00 GBP - the exact amount will be e-mailed to you if and when the package comes back to us. In some cases we will wave this amount. This depends on the total amount you initially paid.

For further information on P&P please go to our 'How to Order' page.

If an order is not accepted or despatched it may be because of one of the following reasons:

• Your failure to complete payment
• Our inability to obtain authorisation for your payment.
• The product you ordered was not in stock and a new stock will not arrive.
• Technical issues
• The identification of a pricing or product description error.
   

Not satisfied with your product

Customer Satisfaction is a top priority of ours. If for any reason you are not satisfied with your purchase you must email orders@faridaspassions.com emphasizing for what reason you are not satisfied with your purchase and wait for our reply. Return the item(s) within 7 days from the day we reply to your e-mail. Item(s) must be in original condition, unless faulty, and packaging if not defective to be returned. We will then immediately exchange your item(s) for any other product of the same price or less.

Refunds (applicable only after you receive the product)

In the case you demand a refund you must email orders@faridaspassions.com emphasizing for what reason you want a refund and wait for our reply. Send the item back within 7 working days from the day we reply to your e-mail. Any new P&P costs are a responsibility of the buyer. Once we receive the item you will be refunded within 10 - 30 working days. P&P costs will not be refunded.

In the case you are purchasing Indian Shoes or Slippers please click the following link: T&C for Indian Shoes/Slippers

Payments

All payments are final. No money refunds are made.

However, in some cases after you place an order you may receive an e-mail confirming your order but explaining that the product(s) you ordered is/are sold out. If an item is sold out you may demand for a refund or the sold out item may be replaced with another item or items that add up to the same price you initially paid for the sold out item.

PayPal fees
Please note PayPal fees are refundable only within 60 days from the day you complete payment. If the 60 days pass and you qualify for a refund please note that we will deduct between 0.05% and 1% of the total you initially paid, depending on the amount, and refund you the rest.

About the products

• Prices vary depending on the quality and detail, availability and size of the product .
• Please make sure you look for the bargain deals on each page or Read up on how to get your discount...click here.
• Please pay attention to details and descriptions. Some products may have specific Terms and Conditions specified on the page of the product. Bear in mind that the handmade products may look slightly different from what you see in the pictures.

About Passion Packages:

• Please bear in mind that when we e-mail you your Passion Package bargain price/discount  if you do not pay within 2 days the products may no longer be available and the bargain price/discount you received may become higher. The more you wait to complete payment the more likely the products in your Passion Package will be sold out.

We reserve the right to:

• Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website and report why you do not agree to: cs@faridaspassions.com
• Refund you if you take longer than 6 working days to get back to us in regards to an order you placed.
• Ban you from this website. Due to the inappropriate behaviour of many internet users/buyers:  if at any time we find your attitude inappropriate or threatening you will not receive any reply and you will be banned from our website. If you are banned from our website please do not expect any explanation as to why. You will receive an e-mail stating "Banned, for further information please read our  T&C".
  
   

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